Hello and welcome to the Swish Mobiles customer service page. You should be able to find everything you need to know here but if not just give us a call on 0333 344 3141
Shipping & Delivery
Our shipping is usually same day if ordered before 3pm. Deliveries are sent out on a next working day service. Any orders placed on a Friday should be received on a Monday.
Shipping prices vary between customer type, order type and order value.
Updating Account Information
At any time you may update your account information with Swish Mobiles. It's very easy to do and only requires a few clicks. Log in to your account by clicking 'Log In' in the top right hand corner of the screen. Once logged in you can select to update your billing & delivery addresses. As well as contact information and any services you are signed up to.
Once finished remember to click save and then log out.
Returns & Replacements
The day after you receive your order you have 14 calendar days to return it to us for a full refund, excluding any shipping charges you may have paid. The cost of returning the item is your responsibility unless the item is faulty in which case we will cover any costs of returning or replacing the item. If you have changed your mind for whatever reason on your purchase and would like to return the item for a refund please contact us on 0333 344 3141 with your order number to hand. This will have been e-mailed to you when the order was placed. If you do not have this information to hand we can still find your order it may just take a little longer. We only accept returns on brand new unused products or products that are faulty. The returns process involves us issuing you with a returns authorisation number which we would ask you to write down and put inside the package coming back to us. Once we receive the package and it meets the conditions previously mentioned about condition we will issue you a refund within 48 hours. Our telephone lines are open from 9am to 5:30pm Monday to Friday.
Consumer & Business orders can be processed directly on our website.
Additionally Business orders can be e-mailed to your account manager to process for you. (Account customers only)
Payment, Pricing & Promotions
Payment is only taken from your debit or credit card once the product ordered is verified in stock and ready to ship.Pricing and promotions are subject to change without notice. So if you see a product on a special offer grab it while you can as they change frequently.
To view an order you must first log into your Swish Mobiles account. From here your home account page will show your recent orders.
To view older orders you will need to click 'my orders' on the left hand side of the screen. This should bring up all your past orders.
Terms & Conditions
1. The owner of this web site is Swish Mobiles Ltd whose address is Swish Mobiles Ltd trading as Swish Mobiles, 47 Queen Street, Newton Abbot, TQ12 2AU (‘Swish Mobiles.co.uk’/‘we’ /‘us’/‘our’). UK Registration number 08316452